Return Policy

Return Policy

Because every Ridgeside K9 product is printed on demand at order time, we do not stock inventory. This shapes how returns work.

What is eligible for a return

• Damaged in shipping
• Print defects (wrong design, mis-aligned print, color drift outside tolerance)
• Wrong item shipped
• Item arrived without expected components

What is not eligible for a return

• Change of mind
• Wrong size ordered (size charts are provided on every product page)
• Normal variations in print placement or color across runs

How to start a return

Email owner@ridgesidek9nc.com within 30 days of receiving your order with your order number, a photo of the issue, and a brief description. We respond within 2 business days with next steps.

Refunds vs replacements

For eligible returns, we will either send a replacement at no cost or refund your order. You do not need to ship the original item back unless we specifically request it.

See also the Refund Policy and Shipping Policy.